UPDATE - 18.06.2021

The centre is currently open to all existing service users but observing the Government's protocols on social distancing and PPE.

We are also able to confirm that almost all staff are fully vaccinated.

UPDATE - 10.03.2021

We are pleased to confirm that after the latest lockdown, the centre re-opened to those service users not shielding, on the 8th March 2021. We are hoping that those classed as extremely clinically vulnerable will be able to rejoin us after Easter, when their shielding has finished.

We appreciate that some may still be concerned at the thought of the service users returning, but please rest assured that we are, and will continue to remain, Covid-19 secure. This means that we will continue with the rigorous cleaning, maintaining of social distancing and continue the wearing of face masks (for service users able) and full medical grade PPE for staff, where necessary. We are very fortunate that we have a large building to enable us to follow social distancing requirements, even with all service users back in attendance. We are also pleased to confirm that all staff (and many service users) have received their 1st vaccine injection.

UPDATE - 16.10.2020

Following the recent announcement of the 3 tier system, we would like to make re-assurances to everyone that the centre remains Covid-19 secure and is fully adhering to the PPE and social distancing guidelines set out by not only the Government but SCIE also. This includes the use of the QR code for the NHS Track and Trace App.

The centre is  doing everything it can to keep its staff and visitors safe and we are extremely proud of the efforts made by our service users and their adaptability to wearing a face covering, where possible. They have also made a remarkable effort in adhering to all the new rules and regulations imposed upon everyone during these difficult times.


Unfortunately, these rules and the continuation of the social distancing restrictions mean that the activities usually carried out by the service users are still restricted to ensure safe practice at all times. We are, of course, endeavoring to ensure that the service users remain active and motivated whilst attending but their safety is our continued priority.

UPDATE 30.07.2020

On Thursday 23rd July, Medway Council conducted an unannounced spot check, to ensure that Caring Choice were complying with all Government guidelines relating to Covid-19,  including those for social distancing. We are pleased to confirm that we passed the spot check and there were no actions to address.

We would like to thank everyone for their support during this time but must still stress the importance of keeping us immediately updated should any of our service users or their families/carers suspect that they have been in contact with any person diagnosed with Coronavirus (even if you are awaiting a test or the results) or suspect that they themselves are showing symptoms.

UPDATE 14.07.2020

In order to reopen, we have completed and submitted to Medway Council the relevant building risk assessment, a copy of which is displayed in the centre's entry point. We have also put in place the following procedures to ensure the safety of our service users and staff.

  • Currently, all service users will need to be bought in to the centre and collected by their parent/carer. Arrivals can be anytime after 9am.

  • All service users and staff must wear a face covering whilst in the building at all times (excluding during lunch), unless there is a medical reason for them not to do so i.e. asthma.

  • The building is operating a strict one way entry and exit system. Entry to the centre is via the front door only, where a member of staff will be waiting to greet you and allow the service user and their parent/carer entry (who must accompany the service user).

  • Once in the building, the parent/carer and service users are to stand in the designated entry area whilst the service user has their temperature taken, via infrared device. If the temperature shows to be within normal range (below 37.8), the service user will be asked to use the hand sanitiser. The parent will be asked to confirm that the service users has not experienced any other symptoms associated with the virus.​​

    • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) 

    • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

    • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

  • Once confirmed there are no symptoms, the service user will be taken to their designated room by their member of staff. The parent/carer will be escorted through the corridor to the exit and asked to leave via the side alley.

  • All groups have been reduced in size and will be with the same member of staff and other service users on their allocated days, where possible. By reducing the number of people they have contact with, this will minimise any potential risks.

  • Each service user will have their own area within the room which has clearly been marked out. Service users will not be allowed to cross into other service users areas. If they are sharing a table, there is a minimum of 1.5m between them and the next service user. 

  • Should a service user need to use the toilet, another member of staff will ask for the corridors to be kept clear and escort the service user to their designated toilet. Service users will be asked to wash their hands for 20 seconds or where this is not possible, they will be given anti-bac hand gel to use. The service user will be escorted back to their room and the member of staff will return to the toilet to fully clean and sanitise the area.

  • Each service user is being asked to bring in their own cup. This will be used only by them for the foreseeable future. Staff will make them drinks in their designated kitchen and at the end of the day, all service users cups will be sterilised using Milton fluid and returned back to the service user the following day.

  • All lunches must come in disposable packaging, which can be thrown away at the end of lunch. 

  • Unfortunately, service users will not be able to bring in any additional bags to the centre. Again, this is to minimise any potential cross contamination bought in from other environments. Should a service user arrive with a bag, the parent/carer will be asked to take it away with them after dropping off the service user.

  • The centre is providing each service user with their own box. This will contain a pencil case, pencils, pens, rubbers, colouring pens etc which are only to be used and handled by the service user. A member of staff will anti-bac the pencil case at the end of the day before returning it to their box, where their cup is placed after being sterilised.

  • Coats and lunch bags bought into the centre will be kept within the service users designated area and not in the cloakroom.

  • Activities will be reduced for the time being due to the social distancing restrictions. This, unfortunately, also means that we are not allowed any singing or dancing in the centre (as per the government guidelines). However, during the shutdown we have had some work done to the garden which includes the installation of safety fencing all around the perimeter of the garden. We have combined the two gardens and have had a large permanent wooden gazebo built. We are hoping that the warmer weather will return so that the service users will be able to go outside and enjoy the new garden, whilst remaining out of the direct sun. Please remember to provide sun cream to enable them to sit outside, whilst socially distancing and the removal of face coverings can be potentially permitted.

  • Due to the strict cleaning regime we now have to undertake at the end of each day, the service users will have to be collected by 3pm at the latest. When the parent/carer arrives, they will be escorted directly to the exit (if clear) and asked to wait outside, under the shelter whilst the service user is bought out to them. Their allocated member of staff will then provide a verbal handover to the parent/carer (as contact books cannot currently be used due to any potential contamination) whilst the service user is once again having their temperature taken and recorded. The parent/carer and service user will then leave the premises via the side alley.

On Monday 13th July 2020, the Social Care Institute for Excellence issued guidelines for the reopening of day care centres. This guidance can be found at https://www.scie.org.uk/care-providers/coronavirus-covid-19/day-care/safe-delivery

UPDATE - 09.07.20


Due to the lifting of some restrictions, we are pleased to confirm that the centre will be reopening, but with a limited service, on Monday 13th July. 

UPDATE - 23.03.2020